Join Company, a leading hospitality provider in Miami, Florida, dedicated to delivering exceptional guest experiences and fostering career growth. We’re looking for a Hotel Front Desk Manager to lead our front office team in an on-site, full-time role. This position offers a competitive salary of $55,000 per year, comprehensive health insurance, paid time off, and a retirement plan. If you have a passion for hospitality management and want to advance your career in a dynamic hotel environment, apply today and become part of our growing team.

Key Responsibilities

• Lead and supervise the front desk staff to ensure efficient daily operations and high-quality guest service.
• Oversee check-in and check-out procedures, maintaining accuracy and guest satisfaction.
• Manage reservations and room assignments using hotel property management systems such as Opera.
• Resolve guest complaints promptly and professionally to uphold the hotel’s reputation.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready and operational issues are addressed swiftly.
• Train and mentor front desk employees, promoting continuous professional development.
• Monitor daily cash handling and billing processes to ensure accuracy and compliance.
• Implement hotel policies and procedures to maintain operational standards and safety regulations.

What We’re Looking For

Required:

• Minimum of 2 years’ experience in hospitality management, preferably in front desk operations.
• Strong leadership and team management skills with a professional demeanor.
• Proficiency in hotel property management systems, especially Opera.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong problem-solving abilities.
• Commitment to delivering outstanding customer service.

Preferred:

• Experience working in a busy hotel environment in Miami or similar markets.
• Knowledge of local tourism trends and guest preferences.
• Additional certifications in hospitality or hotel management.

What We Offer

• Competitive salary of $55,000 per year with performance-based bonuses.
• Comprehensive health insurance including medical, dental, and vision coverage.
• Paid time off to support work-life balance.
• Retirement plan with company matching contributions.
• Opportunities for career development and advancement within the company.
• On-site work environment in vibrant Miami, Florida.
• Supportive team culture focused on employee well-being and growth.

Frequently Asked Questions

What are the typical working hours for this role?

This is a full-time, on-site position with shifts typically covering mornings, afternoons, and occasional weekends to ensure 24/7 front desk coverage.

Is prior experience with Opera mandatory?

Yes, familiarity with Opera or similar hotel property management systems is required to efficiently manage reservations and guest services.

Are there opportunities for career advancement?

Absolutely. We prioritize internal growth and provide training programs to help you advance to higher management roles.

Does the hotel provide any employee benefits?

Yes, we offer health insurance, paid time off, a retirement plan, and other perks to support your professional and personal well-being.

Is this position eligible for remote work?

No, this role requires on-site presence at our Miami hotel to effectively manage front desk operations.

What is the salary range for this position?

The salary is competitive at $55,000 per year, aligned with Miami hospitality industry standards for front desk management roles.

For more information about hospitality careers in Miami, visit the U.S. Bureau of Labor Statistics – Lodging Managers.

Additional Resources

For more career outlook and salary information: Bureau of Labor Statistics

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Ready to take the next step in your hospitality career? Apply today to join Company as our Hotel Front Desk Manager in Miami. We look forward to welcoming a dedicated leader who shares our commitment to exceptional guest service and team excellence.