International Voice Process Associate Job in Thāne, Maharashtra

Join Dilshad Shaikh as an International Voice Process Associate in Thāne, Maharashtra, India. This full-time position offers a rewarding opportunity to deliver exceptional customer service to international clients in a fast-paced environment. Key Responsibilities Handle inbound and outbound calls to assist and resolve customer queries efficiently. Maintain high customer satisfaction through excellent communication and interpersonal skills. Accurately document customer interactions and update records in the database. Collaborate with team members to promptly address customer concerns. Participate in training sessions to improve product knowledge and service skills. Track and report call metrics to ensure continuous quality and efficiency improvements. Engage in feedback sessions with supervisors to enhance performance and development. Required and Preferred Qualifications High School Diploma or equivalent. Strong communication skills with the ability to engage customers positively. Previous customer service experience preferred. Familiarity with call center software is an advantage. Ability to multitask and work efficiently in a fast-paced environment. Proactive problem-solving skills to address customer issues effectively. We foster a culture of teamwork and professional growth. Join us to advance your career while contributing to a company that values your development. The monthly salary for this role is ₹15,000.