Native Japanese IT Technical Support Staff – Kuala Lumpur, Malaysia

At RecruitifyHR, a rapidly expanding leader in IT staffing solutions, we’re looking for a dedicated Native Japanese IT Technical Support Staff to join our vibrant team in Kuala Lumpur, Malaysia. This full-time, on-site role offers an exciting opportunity to advance your career in a collaborative environment that values innovation and customer satisfaction. You will be instrumental in delivering expert technical support to a diverse client base, ensuring seamless IT operations and enhancing user experience.

Join us and benefit from a competitive monthly salary of USD 15,000, comprehensive health insurance, paid time off, and a retirement plan. We prioritize your professional growth with ongoing training and advancement opportunities. If you are passionate about IT support and fluent in Japanese and English, this role is your gateway to career development in a thriving international setting.

Key Responsibilities

• Provide first and second-level technical support via email, phone, and live chat, ensuring timely resolution of client issues.
• Diagnose and troubleshoot hardware and software problems related to company products, achieving a customer satisfaction rate above 90%.
• Assist in configuring and resolving network device and system issues to maintain optimal connectivity and performance.
• Document all support interactions accurately in the ticketing system to ensure traceability and knowledge sharing.
• Collaborate with cross-functional teams to relay client feedback and contribute to product improvements.
• Participate in IT projects focused on process optimization and enhanced customer experience.
• Train and mentor new technical support staff, fostering a knowledgeable and efficient team.

What We’re Looking For

Required:

• Bachelor’s Degree in Information Technology or related field.
• Native-level fluency in Japanese and professional proficiency in English.
• 2-4 years of experience in IT technical support or similar roles.
• Strong knowledge of IT support systems, Help Desk software, and computer networking fundamentals.
• Excellent problem-solving skills with the ability to perform under pressure.
• Technical expertise in web technologies, Identity and Access Management (SSO, IDPs, Provisioning), Graph and SCIM APIs, integrations, webhooks, live streaming, mail servers, and network troubleshooting.

Preferred:

• Certifications such as ITIL or Cisco CCNA.
• Experience with custom and third-party software integrations.
• Strong interpersonal skills for effective team collaboration and client communication.

What We Offer

• Competitive salary with monthly pay of USD 15,000.
• Comprehensive health insurance covering medical, dental, and vision.
• Paid time off including vacation and public holidays.
• Retirement plan options to secure your financial future.
• Professional development programs and certifications support.
• Collaborative on-site work environment in Kuala Lumpur’s tech hub.
• Career advancement opportunities within a growing international company.

Frequently Asked Questions

Is this position remote? No, this role requires on-site presence in Kuala Lumpur, Malaysia.

What languages are required? Native-level Japanese and professional English proficiency are mandatory.

What is the typical work schedule? This is a full-time position with standard office hours, Monday through Friday.

Are there opportunities for career growth? Yes, RecruitifyHR emphasizes career development and offers training and advancement paths.

What technical skills are most important? Strong IT support knowledge, including networking, APIs, and identity management systems, is essential.

What benefits does the company provide? Health insurance, paid time off, retirement plans, and professional development support are included.

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Ready to take the next step in your IT support career? Apply today to join RecruitifyHR’s expert team in Kuala Lumpur. Submit your resume and cover letter to our recruitment portal and start your journey with a company that values your skills and growth.