Ocean Export Customer Service Logistics Coordinator in Naperville, IL

Dan Oda is seeking a dedicated Ocean Export Customer Service Logistics Coordinator to join our team in Naperville, Illinois . This full-time role is vital in ensuring smooth international ocean freight operations and delivering exceptional customer service. Key Responsibilities Manage daily customer inquiries and provide timely, accurate responses related to ocean export logistics. Coordinate and verify shipment documentation to ensure compliance with international shipping regulations. Resolve operational issues promptly and offer effective solutions to improve customer satisfaction. Collaborate with freight forwarders, shipping lines, and warehouse teams to ensure on-time deliveries. Monitor shipment status and provide transparent tracking updates to customers throughout the shipping process. Prepare detailed reports on shipping performance and customer feedback to identify improvement opportunities. Maintain organized records of all export shipments and customer communications. Required and Preferred Qualifications Bachelor's Degree in Logistics, Supply Chain Management, or related field. Minimum 2 years of experience in logistics, preferably in a customer service capacity. Strong communication, organizational, and problem-solving skills. Proficiency with logistics software and tools relevant to ocean export operations. Knowledge of international shipping regulations and documentation requirements. As part of our motivated Logistics team, you will report to the Logistics Manager and work closely with cross-functional teams including sales and inventory management to align on customer needs and operational goals. This position is based in our Naperville office and is not eligible for remote work.