Callorange.com, a trusted answering service provider for locksmiths, garage, and home repair services across the United States since 2008, is expanding its dynamic team. We’re looking for motivated individuals based in Bogotá, Colombia, who excel in customer service and want to grow their careers in a fully remote environment. Join us and be part of a company that values professional development, work-life balance, and competitive compensation.

As a Remote Customer Service Representative, you will play a crucial role in delivering exceptional support to customers by efficiently managing inquiries through our CRM system and phone interactions. This full-time position offers a monthly salary of COL$3,200,000 (approximate USD $800 equivalent), along with opportunities for career advancement and skill enhancement in a fast-growing industry.

If you are fluent in English, comfortable navigating digital tools, and eager to contribute to a customer-focused team, this role is perfect for you. Work remotely from Bogotá and enjoy the flexibility and benefits that come with joining Callorange.

Key Responsibilities

• Respond promptly and professionally to customer calls related to locksmith, garage, and home repair services.
• Utilize CRM software to accurately document customer interactions and service requests.
• Navigate Google Maps and other digital tools to verify service locations and provide accurate information.
• Resolve customer inquiries efficiently, ensuring high satisfaction and first-call resolution rates.
• Collaborate with team members and management to improve service processes and customer experience.
• Maintain up-to-date knowledge of company services and industry standards to assist customers effectively.
• Meet or exceed daily performance metrics, including call handling time and customer feedback scores.
• Adhere to company policies and confidentiality agreements while handling sensitive customer information.

What We’re Looking For

Required:

• Fluent English communication skills, both verbal and written.
• Proven experience in phone-based customer service roles.
• Basic computer proficiency, including CRM navigation and internet research.
• Ability to effectively use Google Maps and other location-based tools.
• Strong problem-solving skills and a customer-first mindset.
• Reliable internet connection and a quiet workspace for remote work.

Preferred:

• Experience working in home repair or service industries.
• Familiarity with US-based customer service standards and protocols.
• Additional language skills or technical certifications.
• Willingness to learn and grow within the company, with potential for career advancement.

What We Offer

• Competitive monthly salary aligned with local market standards (COL$3,200,000 approx.).
• Health insurance coverage to support your well-being.
• Paid time off to maintain work-life balance.
• Retirement plan options for long-term financial security.
• Remote work flexibility allowing you to work comfortably from Bogotá.
• Professional development programs and training to enhance your skills.
• Supportive team environment focused on collaboration and growth.

Frequently Asked Questions

Is this position fully remote? Yes, this role is 100% remote, allowing you to work from Bogotá with a reliable internet connection.

What is the expected work schedule? This is a full-time position with standard working hours aligned to US time zones; specific shifts will be discussed during the interview.

Do I need prior experience in home repair services? Prior experience is preferred but not mandatory; strong customer service skills and willingness to learn are essential.

What tools will I use daily? You will use CRM software, Google Maps, and phone systems to manage customer interactions efficiently.

Are there opportunities for career growth? Absolutely. Callorange supports career development and offers advancement opportunities based on performance.

How do I apply? Submit your application through our website or job portal. Early applications are encouraged as we review candidates on a rolling basis.

For more information about customer service careers: U.S. Bureau of Labor Statistics – Customer Service Representatives

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Ready to join a growing company that values your skills and offers remote flexibility? Apply today and take the next step in your customer service career with Callorange!