Remote Customer Service Representative - Los Angeles, CA

Join IRIS TELEHEALTH as a Remote Customer Service Representative based in Los Angeles, California. This part-time role offers a unique opportunity to deliver outstanding customer support from the comfort of your home. If you are passionate about helping others and excel at problem-solving, this position is perfect for you. Key Responsibilities Respond promptly to customer inquiries via phone, email, and chat with accurate information. Use strong problem-solving skills to troubleshoot and resolve customer issues efficiently. Maintain professionalism and empathy while interacting with customers from diverse backgrounds. Document customer interactions and feedback thoroughly in our CRM system. Collaborate with team members to ensure seamless customer service and share best practices. Contribute to the development and enhancement of customer service processes and policies. Monitor customer feedback to help improve our service offerings continuously. Required and Preferred Qualifications Some college experience preferred. Excellent time management and organizational skills. Proven customer service skills with a focus on adaptability and problem-solving. Strong written and verbal communication abilities. Technical proficiency with customer support software and tools. Detail-oriented and highly self-motivated. Previous customer service experience is a plus. At IRIS TELEHEALTH, we foster a culture of teamwork and continuous growth. We provide flexible remote work arrangements and encourage professional development through ongoing training and workshops. Join our team and make a meaningful impact while enjoying work-life balance.