Remote Customer Service Representative - Atlanta, GA

Mayo Behavioral Health is hiring a dedicated and friendly Remote Customer Service Representative based in Atlanta, Georgia. This full-time remote role offers the flexibility to work from home while playing a vital part in our customer support team. Key Responsibilities Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy. Provide accurate product and service information to assist customers in making informed decisions. Resolve customer complaints and issues efficiently, aiming for first-contact resolution. Maintain detailed records of customer interactions and update internal databases as needed. Support team initiatives and contribute to a positive customer service environment. Participate in ongoing training and development to enhance your skills. Collaborate with other departments to ensure seamless customer experiences. Required and Preferred Qualifications High School Diploma or equivalent. Strong verbal and written communication skills. Ability to multitask effectively in a fast-paced environment. Prior customer service experience is a plus. Familiarity with customer service software and tools is desirable. Ability to work independently and as part of a team, demonstrating flexibility and a positive attitude. Proficiency in Microsoft Office Suite. At Mayo Behavioral Health, we offer numerous growth opportunities and foster a vibrant company culture that values collaboration, innovation, and work-life balance. Enjoy flexible scheduling, remote work options, and professional development programs designed to help you advance your career. Salary: $35,000 per year Location: Remote - Atlanta, Georgia, United States Job Type: Full-time