Remote Customer Service Scheduler & Tech Manager - Phoenix, AZ

Discount ACR is seeking a full-time Remote Customer Service, Scheduler, and Tech Manager to join our innovative HVAC team based in metro Phoenix, Arizona. This remote position welcomes candidates working from LATAM or anywhere from home, offering flexibility and growth within a forward-thinking company. Key Responsibilities Manage and oversee customer service scheduling operations to ensure timely, efficient HVAC service delivery. Lead and support a team of customer service representatives, providing coaching and conflict resolution. Develop and implement optimized scheduling processes and tools to boost team productivity. Resolve customer inquiries and technical issues promptly using strong problem-solving skills. Collaborate cross-departmentally to align customer service initiatives with company goals. Monitor and report team performance metrics to continuously improve service quality. Act as the escalation point for complex customer issues, ensuring effective resolution. Required and Preferred Qualifications Certification in Customer Service or Management preferred. Proven experience in scheduling and team leadership roles. Strong problem-solving and conflict resolution abilities. Minimum 2 years’ experience in customer service management or related field. Familiarity with customer service software and scheduling tools. This role offers a unique opportunity for professional growth within our expanding HVAC company. We promote an inclusive culture emphasizing teamwork, career development, and work-life balance.