Remote Help Desk Analyst - Work From Home

Join DOUGHSIEDOUGH as a Remote Help Desk Analyst and provide exceptional IT support from your home. You will be the first point of contact for internal users facing technical issues, troubleshooting hardware, software, and network problems efficiently through phone, email, chat, and remote tools. Key Responsibilities: Respond promptly to support requests via ticketing system, phone, email, or chat. Troubleshoot hardware, software, and network issues on Windows and macOS platforms. Support Microsoft Office, VPNs, remote desktop tools, and collaboration apps like Teams and Zoom. Document issues, resolutions, and follow-ups clearly in the help desk system. Escalate unresolved problems while maintaining communication with users. Assist with onboarding/offboarding, including account setup and equipment configuration. Monitor system alerts to ensure uptime and performance. Maintain and update knowledge base articles and support documentation. Qualifications: 1–3 years experience in help desk or technical support roles. Strong knowledge of Windows and macOS operating systems. Familiarity with Microsoft 365, Active Directory, VPNs, and remote support tools. Excellent communication and customer service skills. Ability to work independently in a remote environment. Strong problem-solving skills and attention to detail. Associate’s or Bachelor’s degree in IT, Computer Science, or related field preferred. IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. Pay: $25 per hour | Job Type: Full-time | Remote Eligible: Yes