Remote Live Chat Agent Job in Colorado Springs, CO

We are seeking a customer-focused and tech-savvy Live Chat Agent to join our remote support team at Phoenix House California. In this role, you will assist customers by answering inquiries, resolving issues, and providing product or service information — all through live chat. This is an excellent opportunity for individuals looking to begin or grow a career in customer support while working remotely. Responsibilities: Respond promptly to customer inquiries via live chat Provide accurate information regarding products, services, or policies Troubleshoot and resolve basic issues or escalate as needed Maintain a high level of professionalism and empathy in all interactions Document customer interactions and feedback in the CRM system Meet performance metrics such as response time, resolution rate, and customer satisfaction Qualifications: High school diploma or equivalent Excellent written communication skills Typing speed of at least 40 WPM Basic computer proficiency (CRM tools, browsers, chat platforms) Strong attention to detail and problem-solving skills Ability to multitask and manage time effectively in a remote environment