Are you a skilled IT support professional looking for a remote role? Join our team as a Support Technician, providing technical assistance for integrated business software solutions. This position offers the flexibility to work from anywhere while contributing to a dynamic tech environment in Guatemala City, Guatemala.
ABOUT THE ROLE
The Remote Support Technician is responsible for delivering technical support related to hardware, software, and network issues for our clients. This role requires a strong technical background and excellent communication skills to ensure customer satisfaction and efficient problem resolution.
KEY RESPONSIBILITIES
– Provide remote technical support for hardware, software, and network issues.
– Troubleshoot and resolve database problems (MySQL, SQL Server).
– Assist in maintaining and optimizing web applications and infrastructure.
– Document support cases and follow up to ensure resolution.
– Collaborate with team members to improve support processes.
– Guide clients through technical solutions and best practices.
– Escalate complex issues to higher-level support or development teams.
QUALIFICATIONS
Required:
– Proven experience in technical support roles.
– Knowledge of networks, hardware, and software troubleshooting.
– Cisco CCNA certification (obtained or in progress).
– Familiarity with databases like MySQL and SQL Server.
– Technical degree or university studies in IT, Networking, or related fields.
Preferred:
– University degree in technology-related disciplines.
– Experience working remotely.
– Strong problem-solving skills.
– Ability to work independently and in team settings.
BENEFITS & CULTURE
Join a collaborative environment that values innovation and continuous learning. We offer a formal contract with a competitive salary, flexible working hours, and opportunities for professional growth. Our team is committed to supporting your development and providing a positive work atmosphere. Enjoy the benefits of working remotely with a company that prioritizes work-life balance and employee well-being.
Apply now to become our next Remote Support Technician and contribute to our mission of delivering exceptional business software support from anywhere in Guatemala!
