Remote Virtual Assistant / Customer Support - Iloj, AZ

If you are seeking a rewarding remote position as a Virtual Assistant and Customer Support representative, join Kelly’s team in Iloj, Arizona. This full-time role offers the opportunity to deliver outstanding customer service and administrative support, directly impacting client satisfaction and operational success. Key Responsibilities Respond promptly to customer inquiries via phone, email, and chat with professionalism and accuracy. Manage schedules , appointments, and daily tasks to optimize team productivity and organization. Perform administrative duties such as data entry, document preparation, and maintaining accurate client records. Resolve customer issues efficiently using strong problem-solving skills to ensure satisfaction. Collaborate with team members to support projects and achieve shared goals. Monitor and follow up on customer feedback to enhance service quality and gather actionable insights. Maintain performance standards by meeting established targets for customer satisfaction and response times. Required and Preferred Qualifications Excellent verbal and written communication skills. Strong organizational and time management abilities. Proven problem-solving skills with a commitment to superior customer service. Basic proficiency in Microsoft Office, Google Workspace, Zoom, and other communication tools. No formal education required; relevant customer support or administrative experience preferred.