Are you compassionate and reliable? Join us as a Seasonal Customer Service Agent supporting disaster-affected communities during hurricane season. Work remotely from Dallas, Texas, and make a meaningful difference from the comfort of your home by providing vital support to those in crisis.
ABOUT THE ROLE
As a Seasonal Customer Service Agent, you’ll be on the front lines of disaster response, assisting individuals impacted by hurricanes and other natural events. Your calm demeanor, clear communication, and empathy will be critical in providing support, resources, and reassurance to those in need during high-stress situations.
KEY RESPONSIBILITIES
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Answer phone calls and emails from individuals affected by natural disasters.
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Provide clear, compassionate information about available resources and assistance.
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Accurately log and manage aid requests within internal systems.
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Coordinate with internal teams to resolve issues quickly.
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Maintain professionalism and calm under pressure.
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Follow established protocols and document all interactions.
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Contribute to a collaborative and positive remote work environment.
QUALIFICATIONS
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Strong verbal and written communication skills.
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Ability to stay composed in high-pressure situations.
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Prior customer service experience preferred.
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Flexible availability, including evenings or weekends.
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Basic computer proficiency and familiarity with CRM systems.
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Must reside in Dallas, Texas, or be eligible to work remotely.
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Fluent English required; Spanish proficiency is a plus.
BENEFITS & CULTURE
Join a purpose-driven, remote-first team that steps up during critical moments. We offer continuous training, competitive compensation, and a flexible work environment. Be part of a team that values empathy, resilience, and meaningful contribution—especially when it matters most.
Apply now to become a Seasonal Customer Service Agent and provide critical support to communities during hurricane season!
