Senior Ticketing Executive Job in Surat, Gujarat, India

HireForte is hiring a dedicated Senior Ticketing Executive in Surat, Gujarat, India. This full-time role is vital for managing ticketing and reservation services efficiently to boost customer satisfaction and operational excellence. Key Responsibilities Manage and process ticketing requests for diverse travel arrangements. Ensure accurate and timely reservation handling to fulfill customer requirements. Deliver excellent customer service by resolving ticketing-related queries and concerns. Stay updated on travel regulations and ticketing policies. Collaborate with travel suppliers to secure optimal deals and arrangements. Track and report reservation metrics to enhance departmental efficiency. Assist in training new team members on ticketing systems and procedures. Required and Preferred Qualifications Diploma or degree in travel, tourism, business, or related fields preferred. Strong ticketing and reservation management skills. Previous experience in a similar ticketing role is advantageous. The Senior Ticketing Executive will work collaboratively within a team environment, ensuring seamless operations through effective communication and coordination. Regular interaction with other departments will enhance service delivery and operational effectiveness. This role reports to the operations manager and works closely with travel consultants and customer service representatives to provide cohesive client solutions. Effective cross-functional collaboration is essential to meet performance goals, contributing to both individual and company success.