Technical Service Manager – Philadelphia, United States

At Company, a leading innovator in the printing inks industry, we are expanding our team in Philadelphia, Pennsylvania. We’re looking for a highly skilled Technical Service Manager to drive technical excellence and customer satisfaction within the wide web flexographic and gravure printing segments. This full-time, on-site role offers significant career development and advancement opportunities in a fast-growing company focused on water-based and solvent-based inks and coatings.

If you have a passion for technical problem-solving, customer relationship management, and thrive in dynamic environments with frequent travel (up to 70%), this is your chance to join a collaborative team dedicated to innovation and quality. You will play a critical role in supporting customers, optimizing ink performance, and leading technical initiatives that directly impact flexible packaging solutions.

Key Responsibilities

• Manage and lead technical support efforts for wide web flexographic and gravure customers, ensuring effective use of water-based and solvent-based inks and coatings.
• Conduct onsite troubleshooting and ink optimization to improve print quality and reduce defects, achieving measurable customer satisfaction improvements.
• Coordinate and lead press trials, product introductions, and technical audits at customer sites to validate product performance and application suitability.
• Collaborate closely with R&D, sales, manufacturing, and regulatory teams to develop tailored technical solutions that meet evolving customer needs.
• Develop and implement technical service strategies that support customer retention, drive growth, and foster innovation in printing ink applications.
• Provide expert guidance on pressroom processes, ink-substrate interactions, drying systems, and surface treatments to optimize print runs.
• Lead color matching, print troubleshooting, and defect analysis efforts using advanced color management systems such as X-Rite.
• Prepare detailed technical reports and presentations to communicate findings and recommendations to customers and internal stakeholders.

What We’re Looking For

Required:

• Bachelor’s Degree in Engineering or related technical field.
• Minimum 5 years of experience in technical roles supporting wide web flexographic and/or gravure printing.
• Proven expertise with water and solvent-based inks and coatings used in flexible packaging applications.
• Strong knowledge of pressroom operations, ink-substrate interactions, drying systems, and surface treatments.
• Demonstrated ability to lead customer-facing technical engagements and independently manage complex projects.
• Skilled in color matching, print troubleshooting, and print defect analysis.

Preferred:

• Experience with color management systems such as X-Rite.
• Understanding of lamination, coating, and post-print processes.
• Excellent communication and interpersonal skills, with a customer-focused mindset.
• Willingness and ability to travel up to 70% to customer sites, manufacturing plants, and regional meetings.

What We Offer

• Competitive compensation aligned with industry standards in Philadelphia, PA.
• Comprehensive health insurance coverage to support your well-being.
• Paid time off to ensure work-life balance and personal growth.
• Retirement plan options to secure your financial future.
• Opportunities for professional development and career advancement within a growing company.
• A collaborative, innovative work environment that values your expertise and contributions.

Frequently Asked Questions

What are the primary travel requirements for this role?
This position requires up to 70% travel to customer sites, manufacturing plants, and regional meetings primarily within the United States.

Is this position eligible for remote work?
No, this is an on-site role based in Philadelphia, Pennsylvania, requiring frequent in-person customer engagement.

What technical skills are most critical for success?
Strong expertise in wide web flexographic and gravure printing processes, water and solvent-based inks, color management, and troubleshooting print defects are essential.

What opportunities exist for career growth?
Company offers clear advancement paths including leadership roles and cross-functional project involvement to support your professional development.

What is the expected salary range for this role?
Competitive salaries range from approximately $85,000 to $110,000 per year, depending on experience and qualifications.

How do I apply?
Interested candidates should submit their resume and cover letter through our careers portal. Early applications are encouraged due to high interest.

Explore related opportunities such as Customer Service Representative positions in Philadelphia or Product Design Engineer roles in Downingtown to broaden your career options.

Additional Resources

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Join Company today and be part of a team shaping the future of printing ink technology in the United States. Apply now to take the next step in your career!