At Company, a leading organization committed to excellence in technical services, we are expanding our team in Panama City, Panama. We’re looking for a dedicated Technical Services Coordinator to join us on-site and play a pivotal role in managing and optimizing our technical support operations. This full-time position offers exciting career development opportunities, including hands-on leadership experience and advancement within a dynamic industry.

As a Technical Services Coordinator, you will be instrumental in ensuring the highest quality of service delivery through effective administration, planning, and coordination of maintenance activities. Join our team to contribute to a culture of continuous improvement and customer satisfaction while benefiting from competitive compensation, health insurance, paid time off, and a retirement plan.

Key Responsibilities

• Coordinate and schedule preventive, corrective, diagnostic, and warranty maintenance activities to ensure minimal downtime and optimal equipment performance.
• Manage the tracking of equipment usage hours in compliance with contractual agreements to maintain service accuracy and accountability.
• Review technical reports submitted by field technicians, identifying areas for service improvement and operational efficiency.
• Follow up on client-reported issues promptly, ensuring effective resolution and maintaining high customer satisfaction levels.
• Oversee the processing and approval of quotations and requests for spare parts and components, optimizing inventory and cost control.
• Lead administrative tasks related to service planning and personnel coordination, fostering a collaborative and productive work environment.
• Implement continuous improvement initiatives based on service data analysis and client feedback.
• Ensure compliance with company policies and industry standards throughout all technical service operations.

What We’re Looking For

Required:

• Proven experience in administration, planning, and coordination of technical personnel or services, ideally within maintenance or equipment servicing sectors.
• Strong organizational and communication skills to effectively manage schedules and client interactions.
• Ability to analyze technical reports and implement actionable improvements.
• Detail-oriented with a focus on contractual compliance and quality assurance.
• Proficiency in Spanish and English is a plus for effective communication with diverse teams and clients.

Preferred:

• Experience working in Panama or similar Latin American markets, understanding local business practices.
• Familiarity with maintenance management software or ERP systems.
• Leadership skills with a proactive approach to problem-solving and team motivation.
• Commitment to professional growth and willingness to engage in continuous learning opportunities.

What We Offer

• Health insurance coverage to support your well-being.
• Paid time off to maintain work-life balance and recharge.
• Retirement plan to secure your future financial stability.
• Opportunities for career advancement and professional development within a growing company.
• A collaborative, supportive on-site work environment in Panama City.
• Competitive salary aligned with industry standards in Panama.

Frequently Asked Questions

Is this position on-site or remote?

This role is strictly on-site in Panama City, Panama, to ensure close coordination with technical teams and clients.

What is the typical work schedule?

The position is full-time, generally following standard business hours, with occasional flexibility depending on maintenance schedules.

What kind of equipment will I be coordinating maintenance for?

You will oversee maintenance for various technical equipment as specified in client contracts, including preventive and corrective services.

Are there opportunities for career growth?

Yes, Company values internal promotion and offers training programs to support your professional development.

What qualifications are necessary?

Relevant experience in technical service coordination and strong administrative skills are essential. Additional language skills and software proficiency are advantageous.

How do I apply?

Interested candidates should submit their application promptly to join a thriving team and advance their career in technical services.

For more information about technical service careers: U.S. Bureau of Labor Statistics – Installation, Maintenance, and Repair

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Ready to take the next step? Apply today to become a key part of our growing team in Panama City!