Tour Operator Assistant Job in Brampton, Ontario

Exodus Packages is seeking a dedicated Tour Operator Assistant to join our team in Brampton, Ontario. This full-time role is key to supporting our tour operations and enhancing customer travel experiences. Key Responsibilities Assist in coordinating daily tour operations and responding to customer inquiries promptly. Deliver exceptional customer service by maintaining clear communication before, during, and after tours. Support booking processes and manage itineraries ensuring accuracy and timeliness. Work closely with tour guides to ensure smooth departures and adherence to schedules. Gather and analyze customer feedback post-tour to improve our travel offerings. Maintain organized records of tours, sales, and customer interactions. Perform administrative duties to support the Tour Operator team as needed. Required and Preferred Qualifications High School Diploma required. Excellent verbal and written communication skills. Customer service experience preferred. Familiarity with booking software or travel tools is a plus. Passion for travel and creating memorable client experiences. Ability to work independently and collaboratively within a team. Join Exodus Packages and become part of a supportive and professional environment that values innovation and teamwork. We offer a modern workplace with benefits and opportunities for professional growth.