Trilingual Tech Support Specialist in Guadalajara, Mexico

Vacancy: Trilingual Tech Support Specialist (Chat Support) — Weekends Off!

Location: Guadalajara, Jalisco, Mexico (On-site)

Monthly Salary: $16,000 - $18,216 MXN (Includes performance and position bonuses)

Work Schedule: Full-time

About the Role

Talent Path is seeking talented professionals to join our Guadalajara team as a Trilingual Tech Support Specialist. In this full-time role, you will provide high-quality technical assistance and support via chat, helping clients manage and optimize their digital marketing campaigns.

We are looking for dynamic individuals fluent in Spanish, English, and Portuguese to deliver exceptional service to a diverse international clientele in a multicultural environment.

Key Responsibilities

• Deliver timely and effective technical support through chat, resolving software, hardware, and connectivity issues.
• Assist users with setup and best practices for designing and managing marketing campaigns.
• Utilize help desk software to log, classify, and track customer requests.
• Collaborate with multidisciplinary teams to solve complex technical problems and enhance service functionality.
• Maintain accurate documentation of interactions and suggest continuous improvements in support processes.

Requirements and Desired Profile

• Minimum Education: High school diploma or equivalent.
• Languages:
  • Advanced/Fluent English (mandatory).
  • Advanced Portuguese (mandatory for trilingual profile).
  • Native or bilingual Spanish.
• Experience: At least 1 year in customer support or technical assistance roles.