At Company, a dynamic and rapidly expanding organization based in Caracas, Distrito Federal, Venezuela, we’re looking for a dedicated Virtual Follow Up Specialist to join our remote team. This role is perfect for highly organized professionals who thrive in managing client communications and driving business growth through timely and personalized follow-ups. As part of our team, you will enjoy career development opportunities, a supportive remote work environment, and the chance to contribute directly to our client engagement success.

Join us and leverage your communication skills while working remotely from Caracas or anywhere in Venezuela. This full-time position offers a platform for advancement and professional growth in a company committed to innovation and excellence.

Key Responsibilities

• Analyze and review email threads to fully understand client communication history and context, ensuring accurate and relevant follow-ups.
• Craft and send professional, personalized follow-up emails to leads and clients, increasing engagement and conversion rates.
• Maintain and update CRM systems with precise and timely follow-up information to support sales and marketing teams.
• Coordinate with sales and customer service teams to ensure seamless communication and client satisfaction.
• Track follow-up success metrics such as response rates and lead conversion to optimize communication strategies.
• Identify opportunities for improving follow-up processes and suggest actionable improvements to management.
• Manage multiple client follow-ups simultaneously while meeting strict deadlines and maintaining high-quality communication.
• Ensure compliance with company communication standards and data privacy regulations.

What We’re Looking For

Required:

• Proven experience in email communication, client follow-up, or customer service roles.
• Strong organizational skills with the ability to manage multiple tasks efficiently.
• Excellent written communication skills in American English, with attention to tone and professionalism.
• Familiarity with CRM software and data entry best practices.
• Ability to work independently in a remote setting with minimal supervision.
• Detail-oriented mindset and problem-solving skills.

Preferred:

• Experience in sales support or lead management.
• Knowledge of follow-up automation tools and email marketing platforms.
• Prior experience working remotely in a virtual team environment.
• Basic understanding of data privacy and communication compliance.
• Motivation for continuous learning and professional growth.

What We Offer

• Health insurance coverage to support your well-being.
• Paid time off to maintain a healthy work-life balance.
• Retirement plan options to secure your future.
• Flexible remote work environment allowing you to work from Caracas or anywhere in Venezuela.
• Professional development programs and career advancement opportunities.
• Supportive team culture focused on growth and innovation.
• Access to modern tools and technology to enhance productivity.

Frequently Asked Questions

Is this position fully remote?

Yes, this is a 100% remote position, allowing you to work from Caracas or any location within Venezuela.

What are the typical working hours?

The role follows a full-time schedule with flexible hours aligned to the company’s core business hours in the Venezuela time zone.

Is prior experience with CRM software mandatory?

While prior experience is preferred, we provide training on our CRM systems to help you succeed.

Are there opportunities for career growth?

Absolutely. We encourage continuous learning and offer advancement opportunities within the company.

What is the salary range for this role?

Salary is competitive and aligned with industry standards in Venezuela, paid in USD per month. Specific figures will be discussed during the hiring process.

How can I apply?

Click the apply button below to submit your resume and cover letter. We review applications promptly and encourage early submissions.

For more information about remote work best practices: Remote Work Statistics and Trends

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Apply today to join Company as a Virtual Follow Up Specialist and take the next step in your professional journey!