Work From Home Customer Service Representative in New York City
Published on CazVidat Surveoo
Join Surveoo as a part-time Work From Home Customer Service Representative in NYC. Flexible schedule, $26/hr, great team, and growth opportunities.
Salary
$26 per hour
Location
United States
Employment type
Part time
Workplace
Remote
Work From Home Customer Service Representative in New York City
$26 per hour
Job description
Surveoo is seeking a part-time Work From Home Customer Service Representative based in New York City. Join our friendly team and provide outstanding customer support from the comfort of your home. This role is ideal for individuals eager to develop customer service skills in a supportive and collaborative environment. Key Responsibilities Respond promptly to customer inquiries via phone, email, or chat. Resolve customer issues and provide accurate information about products and services. Maintain a positive, empathetic, and professional attitude at all times. Document customer interactions accurately in company systems. Update and maintain the customer service database with current information. Collaborate with team members to improve service quality and efficiency. Participate in team meetings and training sessions to enhance skills and knowledge. Required and Preferred Qualifications Some college experience preferred. Excellent verbal and written communication skills. Ability to handle challenging customer situations with professionalism and grace. Familiarity with customer service software and tools is a plus. Previous customer service experience is advantageous. At Surveoo, we foster a culture of teamwork and growth. You will report directly to the Customer Service Manager and work closely with a diverse team dedicated to customer satisfaction. Enjoy flexible schedules, work-from-home benefits, and ongoing professional development opportunities designed to support your career advancement. Compensation: $26 per hour, part-time position based in New York City.
Frequently asked questions
Is this position fully remote or do I need to be in New York City?
Although the job title mentions work from home, this part-time position is based in New York City, so you need to be located there.
What is the hourly pay for this customer service role?
The position pays USD 26 per hour as stated in the job posting.
What kind of experience or education do I need to qualify?
Some college experience is preferred, and previous customer service experience is advantageous but not strictly required.
What will my main responsibilities be in this role?
You will respond to customer inquiries via phone, email, or chat, resolve issues, maintain accurate records, and collaborate with the team to improve service quality.
Who will I report to and what is the team environment like?
You will report directly to the Customer Service Manager and work with a diverse team focused on customer satisfaction.
Are there opportunities for professional development in this job?
Yes, the company offers ongoing professional development opportunities to support your career advancement.