Join a thriving company in Bogotá, Colombia, as an Administrative Assistant with Call Center Experience. We’re looking for a motivated professional ready to contribute to our fast-growing team in an on-site, full-time role. This position offers excellent career development opportunities, a supportive work environment, and competitive compensation aligned with local standards. If you have strong communication skills and a knack for organization, this role is your gateway to advancing your administrative career in Bogotá’s vibrant business landscape.

Key Responsibilities

• Manage incoming calls promptly and professionally, ensuring all customer inquiries are addressed efficiently to maintain high satisfaction levels.
• Provide comprehensive administrative support across departments, facilitating smooth office operations and workflow.
• Maintain organized electronic and paper filing systems, ensuring easy retrieval and data accuracy.
• Assist in scheduling appointments and coordinating meetings, optimizing team calendars for maximum productivity.
• Prepare and edit correspondence, reports, and presentations with attention to detail and clarity.
• Monitor office supplies and inventory, placing timely orders to avoid disruptions.
• Collaborate with cross-functional teams including Sales, HR, and IT to improve processes and enhance customer service delivery.
• Participate in special projects aimed at optimizing workflow and boosting overall team efficiency.

According to industry benchmarks, administrative assistants with call center experience in Bogotá typically contribute to a 15% increase in operational efficiency when effectively managing communication and office tasks. Your role will be pivotal in ensuring seamless daily operations and enhancing customer experience, directly impacting company growth.

What We’re Looking For

Required:

• High School Diploma or equivalent; additional education is a plus.
• Minimum 2 years of experience in administrative roles or call center environments.
• Strong verbal and written communication skills in English and Spanish.
• Proficiency in Microsoft Office Suite and familiarity with call center software platforms.
• Excellent organizational skills with a keen eye for detail.
• Ability to multitask and perform well under pressure in a fast-paced office setting.

Preferred:

• Experience working in a dynamic team environment with cross-departmental collaboration.
• Knowledge of customer relationship management (CRM) tools.
• Demonstrated problem-solving skills and proactive attitude toward process improvement.

What We Offer

• Competitive salary aligned with Bogotá market standards (COL$ 25,000,000 – COL$ 35,000,000 per year).
• Health insurance coverage to support your well-being.
• Paid time off to maintain a healthy work-life balance.
• Retirement plan options to secure your future.
• Professional development programs designed to enhance your skills and career growth.
• Flexible working hours within an on-site environment to accommodate personal needs.
• Supportive and innovative company culture that values teamwork and respect.

Frequently Asked Questions

Is this position remote or on-site?

This is an on-site, full-time position based in Bogotá, Colombia. Remote work is not available for this role.

What is the expected salary range for this position?

The salary ranges from approximately COL$ 25,000,000 to COL$ 35,000,000 per year, depending on experience and qualifications.

What are the working hours?

Standard full-time office hours apply, with some flexibility to support work-life balance.

Are there opportunities for career advancement?

Yes, we strongly encourage career development and offer professional growth opportunities within the company.

What software skills are required?

Proficiency in Microsoft Office Suite and experience with call center software are essential.

Do I need to speak both English and Spanish?

Strong communication skills in Spanish are mandatory; English proficiency is highly valued.

For more information about administrative roles in Colombia: Colombian Employment Service

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Ready to take the next step in your administrative career? Apply today to join our dedicated team in Bogotá and make a meaningful impact while growing professionally. Submit your application now to be considered for this exciting opportunity!