Abdul - Welcome to CazVid!

San Salvador,San Salvador Department,El Salvadoren

Contact via CazVid

Published on CazVid

Skills

Customer SupportIntermediate

Demonstrated experience with Customer Support.

Back-Office OperationsIntermediate

Demonstrated experience with Back-Office Operations.

CRM Tools (Zendesk, Salesforce, Freedom, Liberty)Intermediate

Demonstrated experience with CRM Tools (Zendesk, Salesforce, Freedom, Liberty).

Process Adherence & DocumentationIntermediate

Demonstrated experience with Process Adherence & Documentation.

Languages

en(Native)

Experience

Customer Service Representative

ezCater

09/2022 - Present

Using CRM platforms like Freedom and Liberty, I provided real-time live chat support to customers, restaurants, and delivery drivers., Worked for a food delivery business that specialized in catering, handling larger, more complex orders that required meticulous preparation and close attention to details., Carried out follow-ups as required, making sure that persistent problems were resolved using the data gathered from live conversations.

Back Office Representative

GrubHub

11/2020 - 04/2022

Using Salesforce and Zendesk as CRM tools, I managed a lot of support tickets each day, assisting customers, restaurants, and delivery drivers., I collaborated with cross-functional teams to escalate complex issues and ensure timely resolution., To ensure customer satisfaction and process improvement, interactions were documented and open cases were investigated.