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Competencies
Demonstrated experience with Transactional Fraud Prevention.
Demonstrated experience with Enhanced Due Diligence.
Demonstrated experience with Transaction Monitoring.
Demonstrated experience with Continuous Process Improvement.
Demonstrated experience with Supply Management.
Education
Languages
Experience
Business Development Manager
Spearheading business growth initiatives in the telecommunications and networking sector, identifying key market opportunities in LATAM and the Caribbean., Building and maintaining strategic partnerships with industry leaders to drive revenue growth and market expansion., Implementing data-driven strategies to analyze market trends and optimize sales pipelines., Collaborating with cross-functional teams to design tailored solutions for enterprise and government clients., Managing high-value accounts and providing strategic insights to strengthen customer relationships.
Risk and Compliance Analyst
KYC/Onboarding: Reviewed and verified client identity documentation to ensure compliance with KYC policies., Enhanced Due Diligence (EDD) support for high-risk clients, assessing identity verification and risk factors., Streamlined onboarding processes, collaborated with internal teams to optimize workflow, and maintained precise records for audits., Monitored and resolved compliance alerts, escalating potential risks during client onboarding., Kept up-to-date with trends in KYC, AML, and financial crime compliance in the crypto industry.
Customer Service Advisor
Delivered tailored banking solutions to clients while safeguarding transaction security., Acted as the first line of defense in fraud prevention while ensuring a positive customer experience.
Credit Validation Analyst
Conducted detailed credit validation to assess client applications, ensuring compliance with approval criteria., Played a key role in expanding knowledge of credit approval processes and risk assessment.
Payroll Advisor
Managed payroll processes for multiple companies, ensuring compliance with U.S. regulations (FIT, SUI, I-9, W-2, W-4)., Coordinated with HR and financial teams to resolve operational challenges and maintain compliance.
Help Desk Manager
Transitioned from sales to support, leveraging technical knowledge to enhance client experience., Developed commercial relationships through technical expertise and tailored support solutions.
Sales Executive
Focused on market development for SMBs in California in the IT support sector., Increased client portfolio by 19% and educated clients on security and data protection best practices.