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Abel G

Puebla City, Puebla, Mexico

Customer Service Representative with strong communication and problem-solving skills

  • Handled customer interactions via phone, email, and chat, ensuring effective communication
  • Demonstrated active listening and empathy to meet and exceed customer expectations
  • Maintained knowledge of company offerings to provide accurate and timely solutions
Customer Communication
Advanced
Effective interaction with customers through various channels ensuring clear and professional communication.
Problem Solving
Intermediate
Identifies customer issues and develops quick, efficient solutions with minimal supervision.
Active Listening
Advanced
Practices active and empathetic listening to understand and address customer needs effectively.
Product Knowledge
Intermediate
Maintains understanding of company products and services to assist customers accurately.
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Customer service representative

As a customer service representative my job is being responsible for interacting with customers, whether is by phone, email or chat, in order to solve their problems or answer their questions regarding a product or service.nI must be knowledgeable about the company's offerings and be able to communicate effectively and professionally. I have a strong problem - solving skills and I am able to think critically to provide quick and efficient solutions to customers with minimal supervision.

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