This is my profileContact via CazVidAbigail
Customer Service Specialist with 4+ years in Tech, Healthcare & Insurance
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Competencies
Hands-on experience managing customer inquiries and support via multiple platforms such as Salesforce, Zendesk, and ServiceNow.
Diagnosed and resolved workstation, app, and website access issues for healthcare professionals and customers.
Coordinated roadside assistance services, handled payment collection, and followed up for resolution.
Provided support via calls, chats, and emails across different accounts and industries.
Utilized Salesforce, Zendesk, ServiceNow, and Outlook to manage customer interactions efficiently.
Education
Languages
Summary
Dedicated support specialist with over 4 years of experience across tech, healthcare, and insurance sectors.
Key Achievements
- Progressed from entry-level support roles to handling technical troubleshooting and high-level customer interactions
- Gained diverse experience across customer service, technical support, and roadside assistance dispatching
- Provided support for different customer segments, including elderly clients and healthcare staff, demonstrating adaptability
Experience
Customer Service Agent
Assisted customers of a U.S.-based food delivery company., Handled inquiries related to updating order status, getting in touch with restaurants and delivery personnel., Provided support in instances of missing orders, unable to locate the customer or dissatisfaction with the order.
Customer Service Agent
Worked as a telephone agent for a health insurance company located in the United States., Provided assistance primarily to elderly clients calling to inquire about their health policy coverage, check the status of multiple claims, update or modify personal information, and address concerns or...
Roadside assistance dispatcher
Assisted customers with scheduling and dispatching various roadside services for a U.S.-based vehicle insurance company., Provided information on rates and coverage for different types of policies., Collected payments over the phone, addressed customer complaints effectively, delivered suitable...
Technical Service Desk Agent
Experience managing calls, chats and emails across different accounts., Provided guidance to customers on navigating the mobile app and website of the organization, and troubleshoot technical issues in real time., Offered support to doctors, nurses and administrative staff by diagnosing workstation...