This is my profileContact via CazVidAbigail
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Competencies
Demonstrated experience with Phone Etiquette.
Demonstrated experience with Attention to Detail.
Demonstrated experience with Multitasking.
Demonstrated experience with Email Management.
Demonstrated experience with Time Management.
Education
Languages
Experience
Team Lead
Directed daily operations, achieving consistent success in customer service goals., Supervised staff management, focusing on comprehensive training for operational readiness., Compiled KPI reports for ongoing assessment of team performance and objectives., Executed payroll adjustments to guarantee accuracy in compensation practices., Clarified employee questions swiftly to maintain morale and engagement., Oriented new agents effectively during onboarding, promoting quick adaptation., Informed agents of procedural updates regularly to support operational integrity., Streamlined internal communication channels between departments for better collaboration.
Senior Customer Service Agent
Assisted customers with inquiries and provided phone numbers for proper departments for additional assistance., Resolved customer complaints through effective communication and problem-solving techniques., Provided product information to customers in a timely manner., Provide information via email to the customer about their coverages, Provide clarification to the adjusters about any policy regarding an accident for insureds., Properly update a file in regards of underwriting situations, such as total loss or unacceptable situations for the type of coverage provided.
Customer Service Agent
Assisted customers with inquiries and provided phone number for proper departments for additional assistance., Resolved customer complaints through effective communication and problem-solving techniques., Provided product information to customers in a timely manner.
Technical Support Agent
Assist in training new agents on company protocols and support tools., Escalated unresolved issues to senior technical staff promptly., Provided technical assistance to customers via phone, and if the issue is not able to be resolved, sent a technician., Created detailed documentation of customer interactions and troubleshooting steps taken., Assist in training new employees on technical support processes and procedures.
Customer Service Agent
Assisted customers with inquiries and provided product information., Resolved customer complaints through effective communication and problem-solving techniques., Educated customers on company policies, procedures, and available services., Provided product information to customers in a timely manner.