Professional with over two years specializing in debt collection, negotiation, and customer service, fluent in English and Spanish, experienced in legal documentation, and skilled in skip-tracing strategies.
Successfully managed delinquent accounts, negotiated payment plans, and implemented skip-tracing strategies.
Used effective negotiation to secure payment arrangements and persuade customers in debt recovery processes.
Provided customer inquiries support and resolved complaints with professionalism via phone and email.
Worked with legal teams to prepare documentation and attended court hearings related to debt collection.
Bill Gosling Outsourcing
Successfully managed a high-volume portfolio of delinquent accounts, consistently meeting or exceeding collection targets., Utilized effective negotiation skills to secure payment arrangements, resulting in a significant increase in collection rates., Implemented an innovative skip-tracing strategy, enhancing the ability to locate and contact debtors., Collaborated with legal teams in preparing documentation for legal proceedings and attended court hearings as necessary., Answered customer inquiries via phone and email, providing prompt and accurate solutions., Resolved customer complaints with empathy and professionalism, ensuring customer satisfaction.
Hotel Beachfront Vista Hermosa
Restaurant Vista Hermosa
ENGLISH CERTIFICATE
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Fluent in English and Spanish, facilitating communication with a diverse client base.
