Abismael - Software Developer with 5 years of experience in web applications

Extensive experience in building dynamic web interfaces and applications using JavaScript.

Developed reusable components and managed state in React-based projects.

Built server-side applications and REST APIs using Node.js.

Designed and optimized database schemas and queries for application data management.

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information., Increased efficiency and team productivity by promoting operational best practices., Developed and implemented customer service policies exceeding industry standards., Consistently surpassed service goals, achieving +15% improvement in satisfaction scores., Supported company growth by meeting or exceeding metrics in call handling, resolution, and retention.

Consistently exceeded performance metrics, recognized as a top performer within the team., Reduced call wait times by 20% through efficient handling and proactive problem-solving., Educated customers on billing, payment, and support policies, increasing first-contact resolution by 10%., Investigated and resolved service concerns, improving retention and reducing escalations., Built strong product knowledge to deliver accurate recommendations.

Assisted clients with billing inquiries and payment processing., Helped customers update and change payment methods, ensuring secure transactions., Performed small-scale sales by recommending additional services tailored to customer needs., Delivered clear communication and solutions, improving billing accuracy and satisfaction., Contributed to team success by meeting targets for resolution and upselling.