This is my profileContact via CazVidAbismael
Software Developer with 5 years of experience in web applications
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Competencies
Extensive experience in building dynamic web interfaces and applications using JavaScript.
Developed reusable components and managed state in React-based projects.
Built server-side applications and REST APIs using Node.js.
Designed and optimized database schemas and queries for application data management.
Participated actively in Agile Scrum processes, including daily stand-ups and sprint planning.
Education
Summary
Experienced developer specializing in web applications with a strong emphasis on JavaScript frameworks.
Key Achievements
- Led development of multiple client-side and server-side applications, enhancing functionality and user experience
- Collaborated with cross-functional teams to design and implement new features aligned with client requirements
- Participated in code reviews and maintained high standards for code quality and documentation
Experience
Customer Service Representative
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information., Increased efficiency and team productivity by promoting operational best practices., Developed and implemented customer service policies exceeding industry standards., Consistently surpassed service goals, achieving +15% improvement in satisfaction scores., Supported company growth by meeting or exceeding metrics in call handling, resolution, and retention.
Customer Service Representative
Consistently exceeded performance metrics, recognized as a top performer within the team., Reduced call wait times by 20% through efficient handling and proactive problem-solving., Educated customers on billing, payment, and support policies, increasing first-contact resolution by 10%., Investigated and resolved service concerns, improving retention and reducing escalations., Built strong product knowledge to deliver accurate recommendations.
Billing Specialist
Assisted clients with billing inquiries and payment processing., Helped customers update and change payment methods, ensuring secure transactions., Performed small-scale sales by recommending additional services tailored to customer needs., Delivered clear communication and solutions, improving billing accuracy and satisfaction., Contributed to team success by meeting targets for resolution and upselling.
Community Manager
Organized and launched 4 communities, improving brand presence and engagement., Managed social media channels, achieving a 25% increase in audience interaction., Moderated discussions and addressed concerns, strengthening community relationships., Designed and implemented property management systems, enhancing efficiency., Produced reports and data-driven insights to align strategies with goals.