Abraham - Call Center Manager with diverse experience in moderation, sales, and team leadership

Caracas, Distrito Federal, VenezuelaRemoteen

Managed chat moderation operations on web platforms improving response efficiency

Supported sales processes through multi-channel communication in car sales

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced in web moderation, sales, and call center management, with a focus on enhancing customer experiences and team performance.

Customer ServiceAdvanced

Provided effective assistance and communication in customer interactions via chat, phone, and messaging apps.

Team ManagementIntermediate

Led and coordinated teams in call center environments to ensure smooth operational workflows.

Sales OperationsIntermediate

Conducted sales activities for automotive products through online platforms and direct communication.

Web Content ModerationAdvanced

Monitored and managed website chat tool interactions to maintain appropriate content and user engagement.

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