Experienced Data Analyst with a robust track record in financial services, specializing in data interpretation, visualization, and strategic insights.
Applied analytical techniques to interpret complex datasets in the financial sector.
Used SQL for data querying and management in reporting activities.
Created dashboards and visual reports to communicate data insights effectively.
Developed models to forecast financial trends and support analysis.
TELUS INTERNATIONAL
Provided technical support in English and French for security systems, software, and mobile apps., Guided customers through installation, configuration, and troubleshooting of cameras and security systems., Ensured high customer satisfaction through clear communication and efficient problem resolution., Trained new team members and supported team operations under high-pressure situations.
Colegio pre-universitario El Prado
Taught science and social subjects to middle and high school students., Worked closely with vulnerable populations to promote inclusive education.
Bachelor’s Degree
Teacher of Science
UX Design Certificate
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Collaborated with cross-functional teams to deliver data-driven solutions.
