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US IT Recruiter
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Competencies
Demonstrated experience with US IT recruitment.
Demonstrated experience with Candidate sourcing.
Demonstrated experience with Candidate screening.
Demonstrated experience with Interview coordination.
Demonstrated experience with Onboarding.
Education
Summary
US IT Recruiter open to new opportunities
Experience
US IT Recruiter
Handle the end-to-end US IT recruitment process, from candidate sourcing and screening to interview coordination and onboarding.. Source qualified IT professionals through LinkedIn, job portals, ATS platforms, and other recruitment channels.. Screen candidates based on job requirements, technical skills, experience, location, availability, and eligibility.. Coordinate with candidates and clients for interviews, follow-ups, selection, and joining formalities.. Manage the candidate onboarding process, ensuring required documents and formalities are completed accurately and on time.. Maintain and update candidate profiles, ATS records, recruitment trackers, and databases.. Handle timesheet maintenance and follow-ups to ensure accurate and timely submissions.. Coordinate with internal teams and candidates to resolve recruitment, onboarding, documentation, and process-related issues.. Maintain regular communication with candidates throughout the recruitment cycle and provide timely status updates.. Assist with job marketing and candidate engagement across relevant recruitment platforms.. Prepare daily/weekly recruitment reports and status updates for management.. Support the team in achieving recruitment, onboarding, and placement targets.
Relationship Manager
Handled outbound customer calls for Airtel services including Wi-Fi, DTH, Prepaid and Postpaid SIM queries and service requirements.. Managed customer concerns and coordinated with ground-level/field teams to ensure timely resolution of pending tasks.. Followed up on pending service requests, complaints, and customer requirements until closure.. Coordinated with internal teams to resolve escalated issues and maintain smooth customer service operations.. Provided product and process knowledge to new batches, helping new employees understand Airtel products and procedures.. Guided new team members on correct calling processes, customer handling, and system procedures to minimize errors.. Assisted team members in completing their assigned tasks and resolving process-related doubts.. Ensured new employees followed the correct process and avoided operational or customer-handling mistakes.. Maintained professional customer communication while achieving assigned productivity, quality, and resolution targets.
Customer care executive
Handled inbound customer calls related to WIFI services, connectivity, and service-related queries.. Resolved customer complaints and provided appropriate solutions within defined SLA/TAT.. Assisted customers with WIFI troubleshooting, service requests, and basic technical issues.. Maintained accurate customer information and updated call records in the CRM system.. Followed company communication standards and maintained a professional customer experience.. Escalated unresolved or technical issues to the appropriate support team when required.. Handled outbound calls to customers for service-related follow-ups and requirements.. Contacted customers to confirm, update, and follow up on service requests.. Explained relevant service information clearly and addressed customer queries during outbound interactions.. Maintained detailed records of customer interactions and updated call dispositions in the system.. Conducted regular follow-ups with customers to ensure timely resolution of pending requests.. Managed high-volume outbound calls while maintaining call quality and productivity standards.. Coordinated with internal teams for customer requirements and escalated issues when necessary.