2005 - 2024
Customer Service Technical Support
Sykes Latin America
Addressing issues related to hardware and software, resolving technical problems efficiently., Providing support in English and Spanish through various channels, including email, chat, and phone., Engaging in effective communication to assist users with troubleshooting and technical inquiries.
2018 - 2021
SQL Server Developer
Estación de servicios La Ceiba
Developed SQL Server Databases for Accounting Systems for small companies and developed the respective software tools using Visual Basic .NET programming language., Included Shrink, backup and restore the SQL Server database when needed.
2003 - 2004
Customer Service Technical Support
Intertec consulting
Provide customer service and technical support for Intel software tools., Deliver support services in English to ensure effective communication., Manage support interactions for Intel sites worldwide.
2022 - 2023
SQL Server Administrator
Empire Data Systems
SQL Server 2019 Database Administration, SQL and TSQL Programming, SQL Server 2019 Analysis Services (SSAS), SQL Server 2019 Integration Services (SSIS), SQL Server 2019 Reporting Services (SSRS), Microsoft Power BI, SQL Server Performance Tuning, Microsoft Azure Administration, Microsoft Azure Data Engineering
2022
La Escuela del SQL
Transact-SQL with SQL Server
2019 - 2023
Udemy.com
Microsoft Power BI Desktop for Business Intelligence, Querying MS SQL Server with Transact-SQL., SQL Server Database Administrator (DBA), SQL Server Integration Services (SSIS), SQL Server Reporting Services (SSRS), SQL Server Analysis Services (SSAS), Microsoft Azure Data Fundamentals, SQL Masterclass: SQL for Data Analytics, Software Developer Fundamentals (Using VB .NET), Software Developer Fundamentals (Using C#)