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Customer Service Specialist with multilingual support and team leadership
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Competencies
Handled technical and administrative support to US users, managing databases and troubleshooting issues.
Communicated effectively in English and Spanish, enhancing client interactions and internal coordination.
Supervised staff at Comex to maintain operational standards and improve team productivity.
Supported sales activities through personalized customer attention and promotional assistance.
Education
Languages
Summary
Experienced in customer support, team supervision, and sales assistance, fluent in English and Spanish. Adept at managing databases, troubleshooting, and improving client satisfaction. Committed to providing high-quality service and operational excellence.
Key Achievements
- Provided bilingual customer support via calls at Foundever, enhancing user experience for US clients.
- Managed staff and operations at Comex, ensuring customer loyalty and efficient resource allocation.
- Supported sales and customer engagement as Shop Assistant, including quotation and promotion support.
Experience
Customer Service Agent
Customer service and support to US-users via calls., Management of databases and digital tools., Technical and administrative troubleshooting., Effective communication in English and Spanish.
Shop Manager
Staff supervision and operational leadership., Resource management, communication with various departments., Attention to key customers to ensure their loyalty.
Shop Assistant
Personalized attention to customers., Support in sales, elaboration of quotations and promotions.