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Customer Service (Concierge)
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Competencies
Coordinated project activities, timelines, and resources to ensure successful delivery.
Utilized Agile practices to improve project workflows and team collaboration.
Maintained and grown client accounts through effective communication and project delivery.
Participated in and managed phases of software development including planning, testing, and deployment.
Led and mentored project teams, fostering a collaborative environment.
Education
Summary
Dedicated project manager with a strong background in leading software development teams and implementing Agile methodologies, focused on delivering high-quality results.
Key Achievements
- Led cross-functional teams to successfully deliver multiple software projects on time and within scope.
- Implemented Agile methodologies that improved team productivity and communication.
- Managed client relationships resulting in repeat business and high customer satisfaction.
Experience
Customer Service (Concierge)
Answering and making calls in Spanish and English., Documentation and writing of texts in English., Verification and provision of data., Follow-up on questions and issues from North American clients., Creating call tickets., Use of Slack.
Collections Agent
Collect payments and get to payment agreements., Documentation in text., Documents and Data verification.