Adrian - Customer Service Representative with 3+ years of client support expertise

Extensive experience managing customer inquiries, resolving issues, and ensuring customer satisfaction across banking, telecom, and credit card sectors.

Engaged in upselling and cross-selling credit card and insurance products during customer interactions.

Regularly used various software tools to support customer interactions, document validation, and team communication.

Assisted with document validation, policy explanations, and handling back-end customer queries.

Collaborated effectively within teams to ensure seamless task completion and customer service delivery.

Worked as a customer service Representative in the elite platinum tier., Assisted customers of the highest level with billing inquiries, details about unresolved issues, brand enhancement through excellent customer service., Assisted with policies, benefits and overall questions and brand...

Worked for the bank Chime as a customer service Representative and helped customers with billing questions, payments, policies, issues with direct deposits and brand enhancement., Also worked for the back office department, answering inquiries, validating documents of identity, using tools such as...

Worked for NRG Reliant campaign doing both sales and customer service, either assisting customers with billing inquiries and renewing their electric bill contracts., Assisted with side insurances for appliances they could get for extra money added to their bill, help them with outages information...