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Customer Service & Administrative Assistant with 10+ years in client support
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Competencies
Provided inbound and VIP customer support, handling inquiries, processing transactions, and ensuring customer satisfaction.
Performed administrative duties, CRM management, and research tasks in logistics, property management, and music education sectors.
Proficient in Quickbase and other web-based tools to manage customer and operational data.
Engaged in content creation, editorial work, and marketing activities for music academies and service providers.
Managed music academies and served as a university professor, demonstrating leadership and instructional skills.
Education
Languages
Summary
Experienced in customer support, administrative tasks, and content creation across logistics, education, and entertainment sectors. Skilled in CRM tools, data entry, and client relations, with a proven ability to adapt to fast-paced environments.
Key Achievements
- Gained extensive experience in customer care, administrative duties, and CRM tools like Quickbase across multiple roles.
- Managed diverse responsibilities including customer retention, order processing, and content creation in various service industries.
- Supported faculty and students as a university professor, demonstrating versatility and strong organizational skills.
Experience
Administrative Assistant
Trained & working in all the products this Concierge Service offers: lookup research admin for utility services, Internet & residential utility services, STU commercial & residential utility services for Property Management Partners., Customer care & administrative...
Customer Care Representative
Inbound Customer Care Representative.
Answering Service Agent
Master Customer Service Representative
Inbound Customer Care Representative., Retention, Logistics & VIP specialist., Process, track orders & assist customers with transactions & inquiries.
Music Manager
Music manager duties, Faculty Assistant, customer care, front & back office., Customer Care, marketing & content creation/editorial.