Experienced in providing consecutive interpretation in English and Spanish across healthcare, banking, and insurance sectors. Skilled in client reception, scheduling, conflict resolution, and customer service within hospitality and remote settings.
Managed client interactions and maintained organized appointment flows at hospitality and healthcare settings.
Coordinated appointments and maintained documentation for hospitality and interpretation services.
Addressed and resolved client issues, ensuring positive experience and issue escalation avoidance.
Provided bilingual interpretation in medical, banking, and insurance contexts with high accuracy.
Delivered supportive, efficient service to diverse clients in hospitality and technical roles.
HILTON - WALDORF ASTORIA
Reception of clients, providing information and collection of services., Scheduling management and file organization, Conflict and incident resolution
TELEPERFORMANCE
Consecutive interpretation in English and Spanish as a channel of support in the language barrier., Medical, banking and insurance areas., Customer service skills in both languages
GLOBO LANGUAGE SOLUTIONS
Consecutive interpretation in English and Spanish as a channel of support in the language barrier., Medical, banking and insurance areas., Customer service skills in both languages
AUDIOVISUAL COMMUNICATIONS AND INTERACTIVE MEDIA
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