Lucia - Customer Service Agent with 4+ years of experience in client support and operations

Provided technical support, customer retention, and payment reception in diverse client-facing roles.

Managed large teams and problem-solving initiatives within customer service and HR operations.

Utilized Microsoft Office and organizational tools to streamline workflows and maintain records.

Supported employee lifecycle activities and maintained compliance documentation.

Advising and supporting campaign agents to meet metrics, manage programs, and call flow.

Negotiated payment agreements with reluctant account holders and delinquent portfolio.

Organize and maintain filing systems., Create and update various tracking systems to provide increased organization and information., Process incoming mail, emails, cases, and inquiries., Ensure timely input of sensitive information to meet legal and procedural deadlines., Act as a mentor and...