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Operations & Business Development Director with 10+ years in Manufacturing & Retail
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Competencies
Directed team management and mentorship to improve team performance and cohesion.
Handled client interactions to enhance satisfaction and foster long-term relationships.
Developed and executed sales and marketing strategies to expand market reach.
Managed invoicing, bank reconciliations, and financial operations ensuring cash flow stability.
Oversaw daily operations, including workflows, inventory, and software implementation.
Education
Languages
Summary
Experienced leader in managing sales, operations, and team performance within manufacturing and retail sectors.
Key Achievements
- Led commercial and operational management, overseeing sales, customer service, and financial processes at Cerámicas del eje.
- Managed B2B and B2C sales strategies, increasing revenue and building client relationships.
- Supervised team of five employees, optimizing workflows and implementing CRM and financial software.
Experience
Director of Operations and Business Development (Sales/CX)
Led the commercial and operational management of the business, overseeing sales, customer service, financial operations, and team coordination to drive business growth and efficiency., Managed B2B and B2C sales, building strong client relationships and increasing revenue through strategic upselling., Oversaw invoicing, bank reconciliations, and financial processes, ensuring timely payments and cash flow stability., Supervised a team of five employees, providing training and optimizing workflows to enhance performance., Implemented and managed CRM and accounting software, improving customer tracking and operational efficiency., Developed and executed marketing strategies, including the creation of audiovisual content for social media to boost brand engagement., Played a key role in scaling operations, improving financial stability, and strengthening customer satisfaction.
Administrator (Sales/CX)
Managed the commercial and operational aspects of the store, ensuring seamless business operations, team leadership, and sales performance., Supervised and coordinated staff schedules, fostering a productive and customer-focused work environment., Oversaw stock levels, managed supplier orders, and ensured optimal material availability for restaurant operations., Monitored sales performance, ensured revenue targets were met, and handled cash transactions and invoice processing., Delivered high-quality customer service and managed client databases through CRM and fiscal management systems., Played a key role in optimizing operations, enhancing team efficiency, and driving store profitability.