Experienced in healthcare and customer support roles, specializing in clear communication, cultural sensitivity, and problem-solving to enhance client and patient experiences.
Exceptional ability to convey information clearly and empathetically across diverse contexts.
Proven track record of resolving customer issues effectively, ensuring positive experiences.
Skilled at analyzing situations and implementing effective solutions promptly.
Capable of navigating cultural nuances to facilitate respectful and effective communication.
Datamark
Facilitated accurate and culturally sensitive communication between Spanish-speaking patients and English-speaking medical staff., Specialized in real-time interpretation during consultations, procedures, and clinical evaluations., Strong knowledge of medical terminology in both languages, professional ethics, and the ability to work effectively in high-pressure environments., Committed to providing safe, clear, and accessible care for all patients.
Results
Handle a large number of inbound and outbound calls in a timely manner., Follow call center scripts when handling different issues., Identify customer needs, clarify information, research each problem and offer solutions or alternatives.
Alorica
Handle a large number of inbound and outbound calls in the 'LOANS AND COLLECTIONS' departments., Follow call center scripts when handling different issues., Identify customer needs, clarify information, research each problem and offer solutions or alternatives.
Nobu Hotel
Elementary School/High School
High School
Turism
International Trade
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Efficiently manages multiple tasks to meet deadlines in fast-paced environments.
One on one dealings with customers (diners), beverage and food services, bar set up and dismantling, performing bar production, ordering the physical work space and its cleanliness., Preparation of all types of drinks used in the bar, knowledge of the most common types of cocktails, making the correct storage of wines, knowing the preparation of mixed drinks, knowing the type of glassware where to serve each drink, performing monthly inventories with comptroller, performing and daily supervision of requisitions to request the missing to the warehouse.
Bar Esquina
One on one dealings with customers (diners), beverage and food services, bar set up and dismantling, performing bar production, ordering the physical work space and its cleanliness., Preparation of all types of drinks used in the bar, knowledge of the most common types of cocktails, making the correct storage of wines, knowing the preparation of mixed drinks, knowing the type of glassware where to serve each drink, performing monthly inventories with comptroller, performing and daily supervision of requisitions to request the missing to the warehouse., Managed money while crafting cocktails in a high volume environment with 300 clients.
Telat
Customer service, receiving calls, handling inquiries made by users of the company's services., Identify customer needs, clarify information, investigate each problem and offer solutions or alternatives.
Telvista
Customer service, technical service to operators, receiving calls, handling inquiries made by users of the company's services., Identify customer needs, clarify information, investigate each problem and offer solutions or alternatives.
Becerril, Coca & Becerril
Draft, review and distribute correspondence., Update and maintain existing procedures and guidelines, contact lists, among others., Scan physical documents to back them up digitally., Provide assistance by registering information and maintaining the database.
