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Competencies
Demonstrated experience with Team Leadership.
Demonstrated experience with Budget Management.
Demonstrated experience with Customer Service.
Demonstrated experience with Service Optimization.
Demonstrated experience with Inventory Management.
Education
Summary
Professional profile
Experience
Front Of House Manager
Directed front-of-house and back-of-house operations to optimize service delivery.. Facilitated guest welcome, monitored dining experience quality, and addressed complaints promptly.. Directed recruitment, training, scheduling, and leadership of a team exceeding 50 service and kitchen employees.. Tracked stock levels and ordered front-of-house supplies, menus, and service items while maintaining vendor relationships.. Monitored labor costs to support budget management. Assisted in reducing food waste to improve operational efficiency. Helped achieve weekly budget goals through resource management.. Coordinated with the kitchen and back-of-house managers to ensure fast ticket times and smooth service flow.. Executed cash handling procedures, including register balancing, processing refunds, and distributing tips among staff.. Assisted team members in executing tasks and provided immediate feedback during operations. Facilitated pre-shift meetings to align team objectives and expectations.. Monitored dining area to ensure exceptional guest experiences and maintain high food quality standards.. Resolved customer complaints and service issues with efficiency and professionalism.. Identified maintenance issues and coordinated with appropriate repair companies for service execution.. Supported operational efficiency during peak hours by assisting behind the bar and managing the expo line.. Executed vendor payments, including maintenance professionals and employees, utilizing QuickBooks software.
Server
Engaged with guests upon arrival, providing assistance with menu choices and highlighting daily specials.. Coordinated simultaneous management of 5 to 8 table sections, ensuring efficient service delivery during peak hours.. Executed cash and credit card transactions with precision utilizing point-of-sale system.. Coordinated efforts of bussers, hosts, and kitchen staff to streamline table turnover processes and expedite food service.
Esthetician and Receptionist
Delivered personalized skincare solutions through administration of custom facials, chemical peels, dermaplaning, hydra facials, and waxing services to enhance client satisfaction.. Analyzed client skin conditions and aspirations to develop tailored treatment strategies and home-care routines.. Advised clients on selection and purchase of professional skincare products.. Nurtured customer loyalty by providing personalized service and ensuring timely follow-up communications.. Executed thorough sanitation of tools, equipment, and treatment rooms in compliance with state board regulations.. Engaged with clients daily, ensuring a premium experience through personalized refreshments and a sophisticated ambiance.. Oversaw appointment scheduling for 10+ stylists utilizing salon booking software to enhance daily revenue generation.. Executed cash and credit card transactions using point-of-sale system.. Maintained cleanliness and organization of front desk waiting area and retail product displays.. Managed incoming calls with professionalism, coordinating stylist schedules and providing detailed information on hair treatment pricing and salon hours.. Executed outbound confirmation and follow-up calls to ensure client satisfaction.