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Adrian
Sales Development & Customer Support Specialist with diverse B2B and B2C experience
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Competencies
Performed outbound prospecting and lead tracking to build strong sales pipelines in different sectors.
Delivered support via phone, email, and chat, maintaining professionalism and high satisfaction levels.
Utilized CRM tools to document interactions, track sales activities, and support legal and sales operations.
Provided calendar management, scheduling, and document organization for executives and legal teams.
Developed and maintained professional relationships with clients and internal teams through effective communication.
Education
Languages
Summary
Experienced in lead generation, client engagement, and administrative support across multiple industries including legal, medical, and automotive sectors. Skilled in CRM management, client relations, and team coordination.
Key Achievements
- Supported revenue growth during a short-term contract at Olaya Inc by generating qualified sales leads for tire sales and services.
- Engaged directly with dental practice owners at CAD/CAM Center Miami to introduce CAD/CAM systems, hardware, and support solutions, managing full sales cycle from outreach to closing.
- Provided high-quality client support at Installation Squad via multiple channels, consistently exceeding quality and KPI goals while aiding internal documentation and coordination.
Experience
Sale Development Representative, Contract
Performed outbound prospecting via phone and follow-ups to generate qualified sales leads for tire sales and services, Identified customer needs, provided product information, and scheduled appointments to advance the sales pipeline, Built and maintained a consistent pipeline of prospects through...
Sale Development Rep, Contract
Engage directly with dental practice owners and dental labs to introduce CAD/CAM systems, hardware solutions, and support services, Educate prospects on available products, hardware servicing, and remote technical support, Manage sales conversations from initial outreach through closing, Qualify...
Intake Assistant, Contract
Supported attorneys and case managers by handling client intake calls, verifying case details, and documenting information in Filevine CRM system., Ensured accuracy and confidentiality in all client records and correspondence., Coordinated with the legal and administrative teams to route cases...
Customer Service Rep
Delivered outstanding support to customers via phone, email, and live chat, Recognized for consistently exceeding quality assurance goals and KPIs, Took initiative to assist management with internal documentation and team coordination
Executive Assistant
Provided day-to-day administrative support to CEO and department heads in a remote environment., Scheduled meetings, managed travel logistics, and maintained executive calendars., Drafted, edited, and organized confidential communications and documents, Oversaw special projects and ensured timely...