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Aeryene
Customer Service Supervisor with 5+ years in client support & team leadership
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Competencies
Experienced in delivering high-quality customer support and retention strategies.
Led training, mentoring, and support initiatives for new agents and team performance management.
Consistently achieved sales targets and built strong customer relationships.
Assisted in managing team KPIs and meeting performance standards in customer support roles.
Handled food prep, maintained hygiene standards, and supported chefs at restaurants and hotels.
Education
Languages
Summary
Dedicated professional with extensive experience in customer service, team mentoring, and sales, committed to enhancing customer satisfaction and operational efficiency.
Key Achievements
- Promoted to Supervisor Assistant and New Agent Coach within six months at Concentrix, mentoring new agents and enhancing team performance.
- Enhanced customer satisfaction scores by providing actionable feedback as Retention Agent at Support Services Group.
- Achieved a 95% resolution rate by assisting supervisors with team management and handling escalated customer issues at Qualfon.
Experience
Customer Service Agent → Supervisor Assistant / New Agent Coach
Promoted to Supervisor Assistant and New Agent Coach within six months., Trained and mentored new agents, improving team performance.
Retention Agent
Provided actionable feedback to agents, improving customer satisfaction scores.
Retention Agent - Supervisor Assistant
Assisted supervisors in managing team performance and meeting KPIs., Handled escalated customer issues, achieving a 95% resolution rate.
Sales Representative
Consistently met and exceeded sales targets by 15%., Built strong customer relationships, resulting in a 10% increase in repeat business.
Chef
Prepared and presented high-quality dishes in a fast-paced environment., Maintained kitchen hygiene standards and ensured timely service.
Steward & Kitchen Assistant
Assisted in food preparation and maintained cleanliness in the kitchen., Supported chefs in delivering exceptional dining experiences.
Cashier
Handled cash transactions and maintained accurate records., Provided excellent customer service, ensuring a positive shopping experience.