Professional profile
Demonstrated experience with Kitchen Experience.
Demonstrated experience with Cash register.
Demonstrated experience with Organizational skills.
Demonstrated experience with Phone etiquette.
Demonstrated experience with Food Production.
FedEx
Ensure packages are scanned and tracked using handheld devices, maintaining accurate inventory records.. Safely lift, carry, and move packages weighing up to 140 lbs in accordance with safety protocols.. Collaborate with team members and supervisors to meet daily shipment and delivery goals.. Maintain a clean and organized work area to ensure safety and efficiency.. Adhere to all safety guidelines and company policies to prevent accidents and injuries.. Perform other related tasks as assigned, contributing to overall warehouse operations.
Texas Roadhouse
Directed daily operations of the Togo's location, ensuring smooth and efficient service delivery, leading to an 75% increase in customer satisfaction and retention.. Managed a team of 10 employees, providing training, coaching, and performance evaluations to enhance productivity and maintain high service standards.. Handled customer inquiries, complaints, and special requests to ensure an exceptional dining experience, consistently receiving positive customer feedback.
The Trail House
Provided exceptional customer service in a fast-paced environment, ensuring guests had a positive dining experience from start to finish.. Took food and beverage orders, accurately relayed them to the kitchen and bar, and ensured timely and correct delivery of orders to customers.. Demonstrated in-depth knowledge of the menu, including daily specials, allergens, and dietary restrictions, offering recommendations and upselling items to enhance the guest experience.. Managed multiple tables at once, ensuring prompt service, refills, and attention to guest needs, maintaining a high level of customer satisfaction.
Scooter's Coffee
Delivered exceptional customer service in a fast-paced environment, consistently maintaining a friendly and positive attitude while engaging with customers.. Prepared high-quality coffee, espresso drinks, and other beverages, following established recipes and maintaining consistency in taste and presentation.. Managed cash register and processed transactions accurately, handling both cash and credit payments while providing quick service during peak hours.. Maintained a clean and organized work area, ensuring compliance with health and safety regulations, and assisting with inventory management.. Built rapport with regular customers, providing personalized recommendations to enhance their experience and increase customer loyalty.
Mr Tokyo Japanese Restaurant
Greeted and seated guests in a timely and friendly manner, ensuring a positive first impression and smooth restaurant flow.. Managed reservations and waitlists, efficiently communicating with guests and staff to minimize wait times and optimize seating arrangements.. Provided guests with menus, informed them of specials, and answered questions regarding menu items, ensuring an exceptional customer experience.. Maintained a clean and organized front-of-house area, including the hostess station and dining room, to create a welcoming environment.. Collaborated with waitstaff and kitchen personnel to ensure prompt and accurate service, contributing to high customer satisfaction ratings.
Wayback Burgers
Provided exceptional customer service in a fast-paced environment, ensuring guests had a positive dining experience from start to finish.. Took food and beverage orders, accurately relayed them to the kitchen and bar, and ensured timely and correct delivery of orders to customers.. Demonstrated in-depth knowledge of the menu, including daily specials, allergens, and dietary restrictions, offering recommendations and upselling items to enhance the guest experience.. Managed multiple tables at once, ensuring prompt service, refills, and attention to guest needs, maintaining a high level of customer satisfaction.
High school diploma