This is my profileContact via CazVidAgustin
Customer Service Representative with 4+ years in Customer Experience
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Competencies
Expertise in managing customer interactions via calls and chat to ensure satisfaction and loyalty.
Skilled in active listening, soft skills, and conveying clear, empathetic messages.
Capable of addressing customer concerns effectively and providing timely solutions.
Familiar with sales workflows and techniques to support customer acquisition and retention.
Languages
Summary
Agustin is a customer-centric professional with extensive experience in call and chat support, excelling in delivering empathetic service and developing strong communication skills. Proven ability to enhance customer satisfaction and support sales processes.
Key Achievements
- Consistently achieved customer satisfaction goals across multiple roles.
- Enhanced soft skills to deliver empathetic and positive customer interactions.
- Gained comprehensive knowledge of sales workflows and active listening techniques.
- Excelled in managing customer calls and live chat interactions to ensure quality service.
Experience
CSR
Take calls and manage them on an expected time. Hit the satisfaction goal
Chat Representative
Deliver an over-the-top customer experience. Determine the emotions that drive the interaction. Polish soft skills to lead the experience to a positive one
Sales Agent
Familiarized with the sales workflow. Developed active listening and communication skills