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Customer Service & Logistics Coordinator with 4+ years in Costa Rica
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Competencies
Exceptional at addressing client needs, resolving issues, and ensuring positive experiences.
Skilled in managing logistics operations, optimizing routes, and streamlining processes.
Experienced in supervising staff, supporting team performance, and managing operational tasks.
Effective communicator capable of handling client interactions and team coordination.
Proficient in managing payments, cash register operations, and financial documentation.
Education
Languages
Summary
Dedicated professional with extensive experience in customer service, logistics coordination, and team supervision. Proven ability to optimize operations, resolve conflicts, and enhance client satisfaction in fast-paced environments.
Key Achievements
- Streamlined logistics processes at RAE Logística, improving dispatch efficiency.
- Resolved customer issues promptly, enhancing satisfaction and retention.
- Supervised and supported operational staff, increasing team productivity.
- Managed cash and payments accurately, reducing discrepancies.
- Coordinated delivery routes, optimizing resource utilization.
Experience
Asistente de Servicio al Cliente
Coordinación de procesos logísticos y seguimiento de operaciones.. Atención y resolución de incidencias.. Supervisión y apoyo al personal operativo.
Asistente de Servicio al Cliente
Atención presencial y virtual al cliente.. Manejo de dinero, pagos y documentación.. Coordinación de despachos y rutas.. Supervisión de personal.
Bartender y Encargado de Caja
Atención directa al cliente.. Manejo de caja y control de ingresos.. Resolución de quejas y apoyo en supervisión.