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Customer Service & Success Expert with 8+ years in client support
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Competencies
Provided efficient, empathetic support via multiple channels, resolving complex issues and maintaining high satisfaction levels.
Supervised customer care teams, promoted professional development, and coordinated cross-functional projects to enhance service delivery.
Designed and implemented strategies for operational enhancements, fraud management, and increase in customer satisfaction metrics.
Effectively communicated with clients and internal teams, fostering partnership and ensuring clarity in complex situations.
Resolved customer concerns rapidly, identified potential issues proactively, and contributed to continuous process improvements.
Education
Languages
Summary
Dedicated customer support specialist with extensive experience in client service, team supervision, process optimization, and complaint resolution. Proven ability to handle high-volume inquiries, lead cross-functional projects, and foster customer loyalty through effective communication and...
Key Achievements
- Led multi-project claim adjudication and customer support operations at Asurion Mexico, improving process efficiency and customer satisfaction.
- Managed over 2 projects simultaneously, designing improvement strategies and maintaining strong client relationships.
- Handled high-volume customer inquiries at Backcountry and Sur La Table, consistently ensuring timely resolutions and service quality.
Experience
Customer Service Executive
Handle a medium volume of customer inquiries efficiently and warmly, ensuring swift resolutions., Identify and escalate more challenging issues to the appropriate teams to deliver timely solutions., Partner with internal teams, vendors, stores and/or warehouses to ensure seamless issue resolution...
Customer Success Executive
Handle a medium volume of customer inquiries efficiently and warmly, ensuring swift resolutions., Identify and escalate more challenging issues to the appropriate teams to deliver timely solutions., Partner with internal teams, vendors, stores and/or warehouses to ensure seamless issue resolution...
Customer Care Supervisor LatAm
Claim adjudication and claim resolving for LatAm customers. Task planning and support to other departments if necessary., Plan and design of improvement actions. Maintain and improve the relationship with internal and external clients., Managing more than 2 projects at the same time from start-end....
Supervisor, Frontline Team
Application of strategies to promote and guarantee good customer service., Follow-up with low performers. Plan and design of improvement actions., Maintain and improve the relationship with internal and external clients., Management of personal and work development of the people in charge;...
Customer Service Agent
Listen to client concerns, answer questions, and address issues promptly and professionally., Assist in handling call overflows during times of heavy call volume throughout the office., Document client interactions and maintain records., Adapt to changing priorities and workload, especially during...