Versatile professional with over a decade providing bilingual customer service, technical troubleshooting, and coordination in healthcare and sales sectors. Proven ability to adapt and deliver effective solutions in dynamic environments.
Delivered bilingual customer service, email support, and back office assistance in various campaigns.
Passed bilingual roles as an insurance agent and interpreter, effectively communicating with diverse clients.
Troubleshot technical issues, prepared reports, and handled remote documentation with online tools.
Managed appointment scheduling, follow-ups, and Insurance plan support within healthcare and client services.
Utilized strategies at Hispand Consulting to identify and qualify prospects, contributing to sales efforts.
PC Industrial
Banquetes La Laguna
Hispand Consulting
Experience identifying and nurturing qualified prospects through effective lead generation strategies.
Telvista
Bilingual customer service, email support, back office in the ABG campaign.
Foundever
Bilingual insurance policy agent for the Allstate campaign.
Teleperformance
Scheduling doctor appointments, customer service, doubt solver of wellcare & medicaid insurance plan, follow up’s, refills, HIPAA protocols, etc.
LanguageLine Solutions
Proficient with online communication and collaboration tools (Zoom, Microsoft Teams, Slack, Google Workspace), remote documentation and reporting.
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