Alberto - Team Manager with 5+ years in Customer Service & Financial Operations

Cali, Valle del Cauca Department, Colombiaen

Led high-performance teams at Alorica Colombia, optimizing negotiation and collection results.

Developed and implemented monthly action plans to improve KPIs and operational efficiency.

Published on CazVid

Summary

Experienced in leading teams, optimizing performance, and managing administrative and financial processes. Skilled in data analysis, project coordination, and customer service with a proven ability to drive results and improve operational efficiency.

Key Achievements

Designed tools and strategies that enhanced daily operational activities and team productivity.

Skills

Leadership & Team ManagementIntermediate

Directed teams, coordinated calibrations, and promoted collaborative environments to achieve objectives.

Data Analysis & KPI ManagementIntermediate

Analyzed critical metrics, generated performance reports, and used insights to inform strategic decisions.

Financial & Administrative ProcessesIntermediate

Reviewed documentation, managed payments, and emphasized compliance and transparency in financial operations.

Project Coordination & Customer ServiceIntermediate

Supported project execution through research and reporting, ensuring effective client communication and operational support.

Experience

Team Manager CPA (Collections)

Alorica Colombia

Abril 2023 - Presente

Liderar equipos de alto rendimiento diseñando e implementando planes de acción mensuales enfocados en mejorar habilidades de negociación y cobranza, logrando optimizar resultados y fortalecer competencias clave., Realizar coaching semanal con retroalimentación personalizada y seguimiento de...

Auxiliar Administrativo

WEBAN FINANCIAL PROGRESSS.A.S

Enero 2022 - Marzo 2023

Analizar y organizar diariamente documentación y comprobantes de pago que respaldan las operaciones de ingresos, garantizando exactitud y cumplimiento normativo., Revisar documentos que soportan las operaciones realizadas en la empresa (facturas, comprobantes, cheques, ventas), asegurando...

Auxiliar de Proyectos

ION + S.A.S

Enero 2020 - Enero 2022

Realizar investigaciones y búsquedas de información según los requerimientos de cada proyecto, garantizando datos precisos y actualizados., Colaborar en labores administrativas para asegurar el correcto funcionamiento de los procesos internos., Generar informes mensuales sobre el avance y...