Experienced bilingual contact center agent with a background in pharmacy and customer support roles, skilled in client communication, problem solving, and inventory handling.
Delivered tailored assistance to clients, solving issues and providing information across different sectors.
Communicated effectively in Spanish and English in contact center roles, aiding diverse clientele.
Addressed customer concerns promptly, offering solutions based on specific service areas.
Assisted in stocking and refilling prescriptions and products at a retail pharmacy environment.
Universal Contact Centers
Grupo Telvista S.A de C.V
Teletech S.A de C.V
Hispanic Teleservices de Guadalajara S.A. de C.V.
Assisting clients solving their issue depending the reason of the call and providing information, Empathizing, helping customers and solving their needs in different situations depending LOB
Farmacias Benavides S.A. de C.V.
Providing assistance to customers, such as refilling and stocking prescriptions to patients, also charging the amount in the cash register, offering another product before thanking their payment
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Processed payments accurately and managed cash register transactions at pharmacy setting.
