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Customer Service Professional with extensive bilingual call center experience
Contact
Competencies
Delivered tailored assistance to clients, solving issues and providing information across different sectors.
Communicated effectively in Spanish and English in contact center roles, aiding diverse clientele.
Addressed customer concerns promptly, offering solutions based on specific service areas.
Assisted in stocking and refilling prescriptions and products at a retail pharmacy environment.
Processed payments accurately and managed cash register transactions at pharmacy setting.
Education
Summary
Experienced bilingual contact center agent with a background in pharmacy and customer support roles, skilled in client communication, problem solving, and inventory handling.
Key Achievements
- Handled diverse customer inquiries across various industries, ensuring customer satisfaction
- Provided multilingual support as a bilingual agent in contact center environments
- Managed medication refills and inventory at a retail pharmacy, supporting patient needs
Experience
Collections Bilingual Agent
Bilingual Agent
Costumer Service Provider
Contact Center Representative
Assisting clients solving their issue depending the reason of the call and providing information, Empathizing, helping customers and solving their needs in different situations depending LOB
Pharmacist
Providing assistance to customers, such as refilling and stocking prescriptions to patients, also charging the amount in the cash register, offering another product before thanking their payment